Administrative Assistant
Hours: 16 hours per week over 2 days spread over Monday to Thursday.
Hi we are the Diamonds Factory
Founded in 2008, we embarked on a purpose to change the market when it came to buying exceptionally high-quality, affordable diamond jewellery pieces.
With a wealth of experience behind us, we are proud to say we're one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.
Now, with over 15 UK stores and many more popping up all around the world at an incredibly fast rate, we're growing from strength to strength and have some exciting opportunities on the horizon.
About this role:
We are looking for an Administrative Assistant to join the Diamond Factory, in our Birmingham store and work alongside our busy Sales team.
How you'll contribute:
* You will manage all inbound calls for customer enquiries relating to customer service as well as distributing sales enquiries to the appropriate team member
* You will effectively communicate and respond to all client and internal queries
* You will securely and accurately book client meetings with our sales team
* Be responsible for after sales repair management and ensure all deadlines are met
* Conduct monthly stock take (inline with company guidelines)
* Daily stock control and safe checks
* Be responsible for dispatching items on a weekly basis
Qualifications, Skills & Experience:
* 1-2 years experience in an administrative position
* Keen attention to detail
* Confident telephone manner
* Proactive team player
* Problem solving: employ critical thinking to identify possible solutions.
* Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role.
* Have a keen interest in new software and the ability to learn new systems quickly.
* Ability to analyse and revise operating practices to improve efficiency
* Detail-focused and comfortable working in a fast-paced office environment
* Be willing to commute work in store 16 hours per week over 4 days spread over Monday to Friday
Benefits
* Competitive salary
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Private medical insurance
* Referral programme
Experience:
* Customer service: 1 year (required)
* Administrative experience: 1 year (required)
Language:
* English (required)
Work Location: In person