The Role:
You will be responsible for :
* Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
* Partnering with the sales team to ensure that new customers are onboarded successfully.
* Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
* Ensuring a high level of customer renewals.
* Building strong product expertise and providing training & ongoing support as required.
* Providing feedback and advocacy on customer pain-points to internal teams.
* Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
* Supporting the sales team key planning and operations tasks to support the overall objective of the business.
* Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
* Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
* Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
* Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Profile:
* You have at least 1 year experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Consulting and Hospitality industry.
* You possess excellent interpersonal as well as written and verbal communication skills.
* You are adaptable and thrive in changing environments
* You are a self-starter and demonstrate a high level of resilience
* You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
* Flexible working options
* Leadership Role