We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at the Newport site. Reporting into the Sales Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication. The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships. Main Responsibilities To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude Assisting with stock control within the warehouse Take regular orders and communicate with customers in relation to any delays and shortages Build a good rapport with blending plants and regional sales team Ensuring products sold by Dalziel Ltd are delivered on time to customers. Customer requirements and monitoring of the performance Upsell products, promotions and take regular orders Process delivery paperwork and any purchasing duties required Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity To integrate, support and participate in the Food Safety Culture To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner. Respond to customer communications via email as well as telephone High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once The Role Full time permanent position Monday - Friday, 40 hours per week 8.00am - 5.00pm Offer is subject to a drugs & alcohol test Benefits 28 days annual leave (inclusive) Pension Auto enrolment Grocery Aid (Providing free emotional, practical, and financial support) About us The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butchers supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery. At Dalziel our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace. Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.