Job Category: Financial
Job location: Charnwood Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £23.41 per hour
The post holder will be part of the Council Tax Recovery Team who are responsible for the maximisation of council tax collection.
Dealing with all aspects of recovery of Council Tax from the Liability Order stage. The role includes liaising with customers over the phone, negotiating payment arrangements and making decisions on the most appropriate recovery action to take.
Previous experience of working in a Council Tax Enforcement Team and Academy system experience is essential.
Job Purpose:
* To work as part of the Billing and Recovery team with primary responsibility for the recovery of Council Tax from Liability Order stage.
* To negotiate and monitor payment arrangements to ensure maximisation of council tax collection.
* Enforcement Agent liaison including selection and monitoring of cases.
* Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
* To work as part of the Recovery Team, dealing with all aspects of debt recovery using MRI (Capita One) Revenues and Benefits and One Digital Software.
* Liaise with customers over the phone or in person to negotiate acceptable
* payment agreements within defined guidelines
* Monitor payment arrangements and intervene at an early stage if customers default on their agreed repayment plan.
* To discuss with your Team Leader unusual, complex or sensitive cases. Ensure that vulnerable debtors are given support and help when arranging a suitable repayment plan.
* Setting up of and monitoring of Attachment of Earnings and deductions from benefit orders where appropriate.
* Liaise with Enforcement agencies supporting debt recovery activities
* Assist colleagues in preparation for Court Hearings and support of customers pre-hearings.
* Attend court hearings and other meetings, as may be required.
* Refer insolvency cases to the Recovery Officer for instruction on action to be taken.
* Maintain knowledge of current Revenues systems to ensure liability has been established correctly and can be explained to the debtor.
* To meet individual objectives which contribute to achieving Service outcomes in a way which is responsive and flexible to changing needs
* To contribute positively to the continuous improvement in the Revenues and Benefits Team and support the council as a whole in its drive to achieve excellence.
* Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.