Job Title: Bar Manager Department: Bar Location: THE CUBE, Canary Wharf Role Description Leading the bar team, you are responsible for ensuring the delivery of a high class bar operation. You will lead our 6 bars in the venue, helping to serve welcome drinks and cocktails for party bookings, and draught beers or soft drinks for those taking a break in their CUBE journey. Managing and mentoring a team of approximately 20 bar staff. Essential Duties and Responsibilities Orchestrating and leading a top quality bar service. Supervising multiple bar teams on shift, ensuring staff follow direction. Rotating staff as required during shifts according to customer flow. Organising shifts and rotas for staff. Liaising with the Payroll manager for any updates or queries. Dealing with staff and operation issues locally, or escalating to the correct department lead as required. Dealing with escalated complaints and customer issues. Monitoring and ordering stock, always ensuring sufficient levels and checking deliveries are correct. Liaising with suppliers for deals, promotions and new products. Managing HR or performance-based issues, including 121s and disciplinaries. Managing budgets, margins and P&L. Working with other managers for large bookings or venue updates. Delegating tasks and responsibilities to supervisors and team leaders. Assisting with Bar service as required by customers levels. Other Duties and Responsibilities Ensure all training is promptly completed and documented. Review hygiene audits and mystery shopper reports. Contribute to and suggest ways of improving company processes. Design and implement new procedures as directed by senior team, including seasonal menu changes. Onboarding and training of newer members of the team. Fire Marshall and First Aid responsibilities. Skills Technical 10 years of Bar experience. Experience leading large teams including back-office responsibilities. High volume bar operation experience. Experience leading bar operations in venues with multiple bars. Recruiting, building and training teams of bar staff. Implementing processes to improve service and operations. Cocktail making and premium drink mixing. Accurate free-pouring ability Personal License. Personal Flexibility to work regular evenings and weekends. Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team. Engaging and pleasant persona to extend the customer experience. Strong leadership qualities. A keen eye for detail, never compromising on standards. Ability to think on your feet and adapt to the changes of a growing company.