Job overview
The ICT Infrastructure and Development Manager is a senior member of the IM&T management team, responsible for leading and developing the organisation’s ICT Infrastructure and ICT Development functions. The role oversees the design, delivery, security, and continuous improvement of core digital services, ensuring that the Trust’s technology environment is robust, scalable, and strategically aligned with organisational goals.
Operating from the Oakwood Building and reporting directly to the Chief Technology Officer, the post holder plays a key role in shaping the Trust’s digital capabilities and supporting high‑quality service delivery across all departments.
This position provides leadership across technical teams and drives innovation in areas such as server and network architecture, cloud services, directory services, and development initiatives. The role requires the ability to balance operational oversight with strategic planning, ensuring that infrastructure and development activities meet performance, governance, and security requirements.
As part of the wider IM&T leadership group, the post holder contributes to decision‑making, service improvement, and the ongoing enhancement of digital services that support staff, service users, and organisational priorities.
Main duties of the job
1. Design, maintain and develop the organisation’s server, virtualisation, network and data centre infrastructure, ensuring security, resilience and high availability.
2. Manage core directory and identity services including Active Directory, DNS, TCP/IP, group policies, Microsoft 365, Exchange, Teams and VDI platforms.
3. Oversee data security, protection and recovery, including backups, monitoring, asset management, firewall administration and defence against cyber‑security threats.
4. Lead the delivery, support and continuous improvement of end‑user computing, software deployment, and enterprise management tools across desktops, laptops and servers.
5. Plan, prioritise and manage technical operations, including system maintenance, fault investigation, service performance monitoring and IM&T development workflows.
6. Develop and manage budgets, ensuring effective resource allocation across infrastructure and development programmes.
7. Provide expert technical advice to stakeholders, lead liaison with suppliers, support major projects, and communicate complex technical information clearly across the Trust.
8. Manage and support staff, ensuring skills development, effective performance, quality control of technical processes, and adherence to all IM&T standards and policies.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached Job Description
Staff benefits
9. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
10. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
11. Excellent pension
12. Cycle to work scheme
13. Salary sacrifice car scheme
14. Wellbeing programme
Person specification
Desirable
Essential criteria
15. Ability to work under pressure and meet strict deadlines
16. Demonstrate excellent interpersonal and customer care skills
Essential Criteria
Essential criteria
17. Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Server, Microsoft SQL, Microsoft Active Directory and other Microsoft certification
18. Evidence of experience of working in an IT technical environment including a range of knowledge of network hardware and software installation, configuration and support; and networking technologies
19. bility to determine and develop the required change- management processes to maximise benefits from the Trust’s IT investments.
20. Able to clearly manage priorities for self and team to meet deadlines and manage conflicting customer demands.
21. Knowledge and experience of Windows Server operating systems
22. Knowledge and experience of Microsoft Active Directory implementation and administration
23. Knowledge and experience of implementing and maintaining Microsoft 365 technologies, including Exchange, Teams and OneDrive
24. Experience of evaluating network software/hardware for potential use within the infrastructure
25. Ability to work on own initiative, self-prioritising and meeting deadlines.
26. Evidence of continuing professional development to acquire specialist IT knowledge acquired through relevant specialist training courses, network technologies, business contingency planning
Desirable criteria
27. Knowledge and experience of Hypervisor virtual infrastructure, including Hyper-V and Nutanix.
28. Knowledge and experience of Virtual Desktop Infrastructure (VDI) implementation and administration
29. Knowledge and experience of Storage Area Networks (SAN), including Nutanix.
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.