Overview
REPORTING TO: Deputy Manager
LOCATION: Edinburgh Airport
CONTRACT: Permanent
HOURS: 42 per week
SHIFT PATTERN: 3 on 3 off
PAY RATE: £15.98 per hour
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're here to help.
Role Overview And Purpose
The Duty Manager role is a key management position to assist with managing the cleaning operation across the campus at Edinburgh Airport, ensuring a world class cleaning service. This role involves overseeing the daily running of EDI from a cleaning perspective to ensure a welcoming, clean, and safe environment, while working closely with all teams. The Duty Manager is responsible for the daily cleaning operations on site, supporting the operational delivery including enhanced clean regimes, and engaging the cleaning team with a focus on enhancing passenger experience. The Duty Manager must be a leader and a role model to the cleaning team on site, ensuring an engaged and positive culture while maintaining a well-run, effective, and innovative cleaning operation.
Main Duties
The job holder will support the Management to ensure a high-quality service is delivered and maintained at all times, focused on innovation, service excellence, enhanced cleaning, and team morale. Working within the framework of Edinburgh Airport initiatives and guidelines, the Duty Manager will ensure the cleaning operation achieves high standards and positive interactions with customers as the global flagship Edinburgh Airport deserves.
Key Responsibilities / Accountabilities
* Lead the Supervisory and Cleaning team to ensure a positive, motivational, supportive working environment.
* Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks complete.
* Manage the day-to-day cleaning schedules supporting the operational team to ensure delivery.
* Focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive stakeholder interactions, ensuring regular training topics are delivered to the teams.
* Assist with the recruitment process.
* Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
* Conduct daily audits of standards and provide feedback to the teams daily.
* To manage and supervise the delivery of colleagues' rosters ensuring operational demands are met and advance planning.
* Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
* Support in the delivery and meeting of all KPI's / SLA's ensuring the team are aware of performance and action plans implemented and managed.
* Deliver excellent leadership, communication and motivation to the site-based team including communicating daily so that sound communication channels exist in order that team goals can be achieved.
General Responsibilities
* Be continuously on the lookout for new world-class services and systems that would enhance the cleaning operation and in turn the passenger experience offering at Edinburgh Airport.
* Lead the cleaning and presentation standards throughout the estate ensuring daily delivery and forward planning.
* Ensure that Standards of Excellence are consistent in all cleaning and presentation standards.
* Set the example of being a Best-in-Class Services representative within Edinburgh Airport in behaviour, presentation and in all means of communications.
Requirements – Personal Characteristics
* Able to work weekends/late nights if required, shift cover to ensure full management of the operation.
* Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners.
* Considered a “go to” person for the internal cleaning team on site providing daily direction and support.
* Credible across service areas, creates positive working environments, manages conflict.
* Demonstrates high personal standards, able to identify positive behaviours in others.
* Develops knowledge and skills of others to deliver objectives.
* Experienced in training, coaching, and developing others.
* Self-aware, positive people skills yet determined. Bounces back after setbacks.
Essential requirements
* To successfully pass extensive screening and vetting (photo ID and 5-year UK work history required)
* Knowledge of cleaning methods
* This is an active role that requires you to be physically fit
* Excellent written and verbal communication skills in English
* Proven track record of experience within cleaning operations
* Great attention to detail
Benefits
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our employee app with discounts, gift cards, cashback, and exclusive offers
* Life: Resources on family, life, health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our careers page.
About Us
ABM is one of the world’s largest providers of integrated facility services. ABM offers a comprehensive array of facility services across industries and operates in the UK with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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