Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
The Night Auditor plays a dual role, combining
overnight front desk duties with the completion of daily financial
reconciliations. Responsible for ensuring accuracy in guest accounts, balancing
the hotel’s revenue, and preparing reports for management, the Night Auditor
also serves as a key overnight contact for guests.
This role requires attention to detail, financial
accuracy, and a warm, professional approach to guest service, ensuring both
smooth night operations and readiness for the following day.
KEY RESPONSIBILIES
·
Complete nightly financial audits, balancing
guest accounts and revenue.
·
Prepare and deliver daily reports for Finance
and Front Office management.
·
Process late check-ins, early departures, and
guest requests.
·
Maintain accuracy in billing, postings, and
cash handling.
·
Serve as a professional and approachable point
of contact overnight.
·
Manage overnight enquiries, bookings and guest
requests.
·
Support Night Manager in ensuring operational
standards are upheld.
·
Handle guest complaints and issues efficiently,
ensuring timely resolution to guest satisfaction.
·
Answer and manage incoming calls, emails and
reservations, ensuring all communication is handles professionally and
efficiently.
·
Accurately process payments and ensure the
security of guest information.
·
Monitor safety and security of the property
during the shift.
·
Conduct administrative tasks and system checks
to support next-day readiness.
·
Record and communicate guest feedback and
incidents in daily log.
·
Respond to emergency situations calmly,
ensuring guest and staff safety.
·
Maintain the reception and lobby area to a
professional standard.
·
Liaise with Housekeeping, Concierge, and other
departments to ensure guest needs are met.
·
Assistant the Night Manager in any tasks
required to ensure smooth operations.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
SKILLS & QUALIFICATIONS
·
Diploma or certificate in Hospitality,
Accounting, or equivalent experience.
·
Previous experience as Night Auditor or in
Front Office operations.
·
Strong numeracy and financial reconciliation
skills.
·
Proficiency in Opera PMS or similar hotel
management systems.
·
Fluent English required; additional languages
are an advantage.
WORKING CONDITIONS
·
Overnight shifts, including weekends and bank
holidays.
·
Extended periods of standing at reception.
·
Balance of guest-facing service and
administrative tasks.
·
Requires focus during late/early hours.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.