Customer Experience Advisor
The Customer Experience Agent will maintain and expand relationships with a designated group of customers and is responsible for maximising the Customer Experience and objectives of assigned accounts. Fully responsible for achieving all Customer Experience measures.
Through a pro-active and passionate approach the Customer Experience Agent will ensure assigned customers' needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. The Customer Experience Agent will be the voice of the customer ensuring every customer intervention is focussed on developing the transaction in to a meaningful interaction.
The Customer Experience Agent will have excellent interpersonal communication skills, be a strong influencer, with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data in order to create customer specific solutions.
Your Responsibilities as a Customer Service Advisor:
1. Contact customers to optimise sales of office products through inbound and pro active outbound calls, suitable to the customers needs
2. Service enquiries received via phone and email and exceed customer expectations
3. Keep accurate databases of customer information and opportunity
4. Promote relevant campaigns with des...