Job Description
Reporting to: Head of Planning
Hours of work: 8 – 5pm (hybrid working, 2-3 days in the office)
Department: Planning
Location: Based at Head Office, Meelin House, Enfield, but will involve travel around London and South East of England (As a guide Affinity Water, South East Water & Thames Water areas)
Key Competencies
* Streetmanager system experience
* Previous planning experience
* Previous utilities experience desirable
* Good verbal and written communication skills
* Good time management skills and able to work to deadlines
* Proficient in the use of all Microsoft Office (Word, Excel and Outlook)
* Environmental Awareness
* Customer Service Awareness
* Understanding on obtaining Gas/Electric/Line Search/BT Drawings
* Understanding of streetworks and traffic management requirements
Role Purpose
* To plan and coordinate the work allocation of gangs etc.
* To ensure all works are delivered to the required contract's program, achieving contractual SLA's, ensure efficient planning, utilising full workforce.
* Ensuring that the clients/customers' expectations are met by delivering a first-class service.
Role Summary
* Liaise with teams, supervisors and Operatives providing accurate information, job details to enable works to be carried out.
* Monitor backlogs AA/IP to ensure contractual priorities are met.
* Ensure all jobs are planned and coordinated so they run as efficiently as possible.
* Create NRSWA permits to Local Authorities and ensure that the notices meet legislative requirements.
* Monitor and respond to permit updates (PMR's/S74's/AIV's/inspection).
* Deal with all requests from the client promptly, efficiently and courteously and keep the Client's and Customers updated with progress prior to and throughout and after the works.
* Monitor the progress of all gangs working on the designated contract and update the related company and Client systems.
* Resolving any planning queries or issues.
* Holiday or additional cover for Planning colleagues when necessary.
* Carry out any other duties appropriate to this post
Benefits
* Competitive Salary
* 25 days annual leave
* Long Service Scheme
* Access to Peoples Pension scheme after 3 months service
* Access to Group Pension Scheme after completion of one years service
* Life Assurance and Critical Illness cover if joining pension scheme
* Access to Employee Assistance Programme & Medicash after successful completion of probation
* CSR Programme (3 days supported per annum)
* Continuous Development Opportunities
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