Service Delivery Manager - Finance, Disposals & Technology
Vacancy Reference Number
20592
Number of Vacancies
1
(B) OCU
Operational Support Services
Location
Charlton Car Pound SE7 7HY and Perivale Car Pound UB6 7LR
Band
Band C
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert
Job Title: Service Delivery Manager - Finance, Disposals & Technology
Salary: The starting salary is £47,060, which includes allowances totalling £2,928.
The salary is broken down as £44,132 basic salary, which will increase annually until you reach the top of the scale £52,652 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Charlton Car Pound SE7 7HY and Perivale Car Pound UB6 7LR
Vehicle Recovery Examination Services (VRES) is a key part of the MPS drive to tackle vehicle crime on the streets of London. Working in partnership with a number of external agencies and MPS contractors, we remove, recover, restore and dispose of vehicles that are involved in collisions; those involved in serious and organised crime that require forensic examinations; or those that are seized under Police powers for no insurance or unlicensed. We support frontline policing and operate 24/7/365; we have our own unique in-house policing team and a command-and-control team.
We currently operate out of two forensic car pounds, Perivale, and Charlton. Processing over 36,000 vehicles, we deal with everything from two-wheel bikes all the way up to and including HGV's. Our work has a direct impact upon the service the MPS delivers Londoners, and it is vital we are able to continue to deliver this service to meet current and future demands.
Right now, it is a particularly exciting time to join the team. We are currently undergoing a full business review aimed at identifying smarter ways of working and potential new growth opportunities both internal and externally.
As part of the wider Vehicle Recovery and Examination Services (VRES) Senior Leadership team, you will be striving to keep London safe by ensuring a compliant, fit-for-purpose and available vehicle recovery, storage, restoration, and disposal service at the lowest possible cost to support operational policing demands and with a specific purpose.
* Continually improve service performance through day-to-day problem solving, data analysis, team leadership and system management to support delivery of a 24/7/365 service which provides the MPS with the capability to safely manage vehicles as directed by policing operations.
* Lead, direct, develop, coach and motivate staff within your respective team in the achievement and coordination of the relevant policies, programmes and statutory obligations.
* Deliver line management responsibilities to direct reports and manage the operation effectively to deliver all service level agreements and achieve agreed key performance indicators.
* To define, own and improve processes that underpin service delivery provided by VRES to our many customers both internal and external to the organization.
* Use data to assess current operating models, identifying inefficiencies, service gaps and opportunities for improvement.
* Ensure current systems of monitoring and control are fit for purpose and are delivering effective performance of the service. Take corrective action where improvements are necessary to meet service, financial performance and risk management standards as measured against competitive benchmarks.
* Ensure measures are in place to effectively deliver statutory and compliance functions undertaken within VRES, including all work undertaken by partners of behalf of the MPS, (including DPIA, GDPR and MoPI) and that the monitoring systems are fit for purpose.
* Responsible for the creation of a high performing culture within respective teams, managing the development and motivation of their staff through consistent delivery of corporate and departmental initiatives through display of own actions and behaviours.
* Developing processes to maximise efficiencies through innovative operational developments, process re-engineering and technological enhancements.
* Leading the design and build of visually compelling dashboards and reports to drive business insights
* Analysing data within reports to provide pertinent insights that inform stakeholders' strategic decision-making
* Leading all reporting and dashboard testing and ensuring a high level of quality assurance is met before reports and dashboards are published
* Owning the creation of the technical documentation required to support the team
* Foster a data-driven culture throughout VRES, promoting data literacy and data analysis tools and techniques
* Manage the administration of the vehicle management database (ELVIS)
* To develop and maintain a performance management framework for the department to ensure consistent service delivery.
Successful candidates will be expected to remain in their initial role for 2 years before applying for any other internal roles.
How to apply
To begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 3rd March 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.
Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training
Essential / Desirable skills and experience criteria:
Essential Skills, Knowledge and Experience
* Experience designing or delivering operating model elements such as organisational structures, service models, customer journeys, or process improvements.
* Strong analytical, conceptual and problem-solving skills — able to navigate between high-level vision and operational detail.
* Advanced proficiency in the use of MS Excel and/or other analytical tools for data analysis and trend predictions.
* Managing the administration of a system database
* Ability to manage own workload to deliver to deadlines and knowing when to seek support when needing to balance conflicting operationally urgent and important tasks.
* Ability to think strategically, continuously improve and develop innovative and practical responses to a range of performance and service issues.
* Effective communication (both oral and written) adapting to the audience needs including the ability to influence, negotiate and effectively resolve conflict.
* Excellent report writing and communication skills with the ability to present information and data accurately and confidently.
* Can travel across London and occasionally outside as required, full UK car licence required
Desirable:
* Proficient in the use of Police databases including but not limited to CAD, PNC, CRIS, ILP and external databases including but not limited to DVS, MIAFTR, Experian, HPI and HPI Crushwatch.
* Experience of using and writing SQL queries
* Experience of using Power BI
* Proficient knowledge of ELVIS including report design and interrogation.
Required Languages
English
Reports To
Head Of Operations
Additional Information
CVF Staff – 971KB Opens in a new window
Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.