Job Description
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Robert Half is currently engaging with a leading Financial Services organisation that is looking to recruit an Application Support Analyst for an initial 6-month contract based in Richmond, Surrey.
Role:
* Provide day-to-day support for in-house and third-party business applications, including their core internal platform and several legacy systems.
* Perform daily application checks, monitor system health, and escalate issues where required.
* Handle password resets, access requests, and user-error troubleshooting.
* Run and maintain batch jobs, scheduled tasks, and operational workflows.
* Review and interpret log files to support incident diagnosis and resolution.
* Assist with analysing and maintaining application process flows.
* Execute basic SQL queries for data checks and validation.
* Support upcoming system and process changes as part of a wider transformation initiative.
* Work within ITIL processes for incident, request, and change management.
* Liaise with internal technical teams and business users to ensure timely resolution of issues.
* Maintain documentation, SOPs, and knowledge articles for supported applications.
* Contribute to steady-state improvements across applications, process efficiency, and service quality.
Profile:
* 1-4 years' experience in Application Support, IT Support, Systems Support, or similar technology roles.
* Basic understanding of SQL, including reading and running simple queries.
* Ability to work with and interpret JSON files.
* Experience reviewing and analysing log files.
* Understanding of application process flows and how systems interact.
* Knowledge of ITIL practices (certification desirable).
* Strong communication skills and the ability to work with users at all levels.
* A proactive and curious mindset, with a willingness to learn new applications and technologies.
* Previous exposure to supporting in-house or bespoke applications is beneficial.
* Ideal for candidates early in their career or IT Support Engineers looking to move into application-focused work.
Contract:
* Initial 6-month contract
* Competitive day rate - Outside IR35
* Richmond, Surrey - Initial 5 days onsite for onboarding, then 3 days per week onsite
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. xsngvjr Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: