Cotswold Cheltenham is looking for a Bookings Advisor/Automotive Contact Centre Operative.
Your role
You will be welcomed into a friendly, motivated and highly successful team working within a state of the art facility. As a Bookings Advisor you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process driven environment where you are rewarded for excellent achievements with incentives.
Responsibilities
* Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
* Confirm with the customer their check in time and the duration that their car will be on site.
* Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
* Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
* Seizing opportunities to upsell products and services when they arise.
* Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
* Capturing/updating GDPR preferences.
* Advise customers with a guide price for the routine servicing and repair to their vehicle.
* Targeted outbound campaigns – including upselling services to our existing clients.
* Identifying and overcoming objections.
Working hours: 41.25 Hours Monday to Friday with a rota on Saturday
Your profile
If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country. The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.
Rewards
* 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
* BMW Academy Training – Full manufacturer technical certification training with progression to become a Master Technician – Including electrical & hybrid maintenance.
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