Overview
Retail Deputy Manager — 18 hour contract. The Works inspires reading, learning, creativity and play. You help customers discover products that spark creativity and meaningful moments.
Your Mission
Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets. Take ownership of key operational areas such as stock management, merchandising, and compliance. Lead by example on the shop floor, setting high standards for service, presentation, and teamwork. Coach and develop team members, providing feedback and support to help them grow. Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations. Support recruitment, onboarding and training of new team members. Monitor store performance and contribute ideas to improve sales and efficiency. Ensure health & safety, cash handling, and loss prevention procedures are followed. Foster a positive, inclusive, and high-performing team culture.
Being a Brand Ambassador
As a brand ambassador at The Works, you represent our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty through how you show up. You support customers on the shop floor, in the distribution centre, or at the support centre, contributing to an exceptional customer experience.
Responsibilities
* Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
* Take ownership of stock management, merchandising, and compliance.
* Lead by example on the shop floor with high standards for service, presentation, and teamwork.
* Coach and develop team members, providing feedback and support to help them grow.
* Manage the store in the absence of the Store Manager.
* Support recruitment, onboarding, and training of new team members.
* Monitor store performance and contribute ideas to improve sales and efficiency.
* Ensure health & safety, cash handling, and loss prevention procedures are followed.
* Foster a positive, inclusive, and high-performing team culture.
Skills / Behaviours
* Experience in a supervisory or team leadership role within retail or customer service.
* Strong communication and interpersonal skills.
* Confident in leading a team and making decisions.
* Organised and able to manage multiple priorities.
* Customer-focused with a passion for delivering great service.
* Flexible and reliable, with a hands-on approach.
* Experience in a high-volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience supporting recruitment, training, or performance management.
Being a Great Leader
As a great leader with strong people skills, you create a team that feels supported and engaged. Inspire and motivate your team in line with our brand, values, and purpose. Lead your team to reach their potential and contribute to a successful store. Work collaboratively with support departments and peers. Provide constructive feedback to help the team improve, and support their well-being and aspirations through everyday conversations about performance and career development.
Perks
* 25% Colleague Discount; exclusive Double Discount days.
* MyWorks — access online discounts across retailers, holidays, utilities, tech and more.
* Family Friendly Leave — enhanced maternity, paternity and adoption pay.
* Holiday — 33 days, including bank holidays. Holiday allowance increases with long service.
* Can-Do Academy — access to further training and development.
* Stream — early access to 50% of wages as you earn them.
* Share Scheme — own a piece of The Works.
* 24/7 support for you and your family via Retail Trust Employee Assistance Programme.
* Healthcare Cash Plan to support everyday healthcare costs.
* Long service awards, pension, life assurance, Cycle to Work and charitable giving options.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty | Smart with what we\'ve got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done. We Listen. We Care.
Diversity, Inclusion & Reasonable Adjustments
We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and LGBTQ+ communities. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, please let us know in your application and we\'ll help.
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