Working in STōK Cae Ras on match days and events, you’ll be responsible for the hospitality suites, bars, and kiosks; ensuring that all our customers have an enjoyable and memorable experience.
MAIN RESPONSIBILITIES
* Leading and motivating the relevant team, ensuring high levels of customer service
* Maintaining a clean and organized work environment
* Managing stock
* Effectively dealing with customer feedback
Matchday Receptionist/Front of House
* A warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience
Bar Staff
* Preparing the bar areas for service; serving drinks and keeping the bar and front of house area clean and tidy
Hospitality Staff
* Working in the Club Hospitality areas, serving food and beverages (including alcohol) to our guests
Kiosk Hospitality Staff
* Working on stadium concourse kiosks, serving food and beverages to guests
SAFEGUARDING RESPONSIBILITIES
* Ensuring a positive, safe, and supportive experience for all engaged with the Club, complying with Safeguarding Policies
* In alcohol-serving roles, candidates must be aged 18 or over
HEALTH & SAFETY RESPONSIBILITIES
* Taking responsibility for health and safety of oneself and others affected by work activities
About The Candidate
Skills/Abilities Required
* Professional and proactive approach
* Experience in fast-paced environments with attention to detail
* Adherence to high health and safety standards
Person Specification
* Excellent interpersonal and social skills
* Ability to work independently and as part of a team
* Ability to work under pressure and be resilient
About The Club
Equality, Diversity & Inclusion
Wrexham Football Club is committed to equality, inclusion, and diversity, ensuring fair access and non-discrimination based on protected characteristics. We particularly welcome applications from women, BAME individuals, LGBT community members, and those with disabilities.
Safeguarding and Safer Recruitment
The Club is dedicated to safeguarding children and vulnerable adults, adhering to best practices in safeguarding and fair recruitment. Having a criminal record does not automatically disqualify applicants; suitability depends on the nature of the role and circumstances.
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