Job reference 331216
Shared Services Administrator
Starting salary
£25,008, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Contract:
Permanent and 12-month fixed term available, full time
Hours
: Monday to Friday, 37.5 hours per week
Location:
Royal Mail, Pond Street, Sheffield, S98 6HR (hybrid – 3 days in office)
Help shape the future of shared services operations at Royal Mail.
Are you a strong communicator with a keen eye for detail? Do you enjoy solving problems and supporting others with clear, accurate information? Join Royal Mail as an Administrator in our Shared Services Team and help deliver a first-class experience for thousands of colleagues across the UK.
You'll work as part of a 100+ strong Pay Team in maintaining and managing all aspects of employee records and pay information on our payroll system including pay, overtime, absences, tax, salary sacrifice, contracts, bonus schemes, recoveries, whilst complying with business policies, statutory and legal requirements. We pride ourselves on delivering excellent customer service and with a wide customer base you'll be contributing to this daily.
About The Role
* Supporting employees and internal teams by responding to pay-related queries and requests across multiple channels (email, phone, systems).
* Understand and accurately deliver Pay Services products to internal and external customer's agreed requirements including compliance with legal requirements and business policies.
* Respond to process specific queries received into the team to an excellent standard.
* Ensure service issues are raised through the appropriate channels in a timely manner.
* Raise areas for service improvement whenever identified.
* Take part in and contribute effectively at team meetings, discussions and 1-2-1 sessions.
* Take ownership of personal development and contribute to the development of the overall team.
About You
* A background in shared services is desirable – if you have experience involving sensitive data or complex systems that's a bonus.
* Excellent communication skills with the ability to analyse, question and problem solve in order to resolve customer queries.
* Confidence working with numbers, spreadsheets, and large datasets
* Excel knowledge is advantageous
* The ability to manage multiple tasks at once, stay organised, and meet deadlines.
* A proactive and flexible attitude, plus a willingness to learn and grow with the team.
Extra Benefits
* Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
* Supportive and generous company sick pay
* Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
* Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date: Sunday 12th October 2025. Please note, this advert may close early if the appropriate number of applications has been reached.