Join to apply for the Program Specialist, Technology & Standards - Wakefield, MA role at Virtual, Inc.
WANTED: A team player with a make-it-happen attitude, eager to lead clients to success and thrive in a fast-paced, dynamic environment. The ideal candidate is a passionate learner and excellent communicator who enjoys wearing multiple hats, managing daily client operations, executing projects, and driving strategic objectives. We're looking for someone who is process-driven, detail-oriented, and ready to partner with clients and recommend improvements for ongoing success.
Preference for local candidates to work out of our Wakefield, MA office 3 days/week.
Here's what you'll do:
* Drive client satisfaction and retention through proactive communication, relationship building, and dependable service across all stakeholder levels.
* Support industry standards development by leading and executing daily operations of client-facing groups, including coordination, scheduling, agenda and meeting material development, facilitation, and minute-taking.
* Communicate proactively with client leadership to establish meeting cadence, deliver reference materials, and support onboarding.
* Track and follow up on key decisions, action items, and deliverables.
* Manage collaboration platforms, rosters, and attendance with focus on accuracy.
* Apply a systematic approach to maintain consistency and quality in activities.
* Align efforts with broader programmatic and strategic goals.
Develop and improve procedural documentation, collaborate with cross-functional teams for events and reports, embrace continuous learning, analyze program data for reports, support strategic plans, manage client membership processes, and coordinate with global stakeholders.
Qualifications:
* Bachelor's degree required.
* 3-6 years' experience in project coordination, client services, or related fields.
* Strong organizational, problem-solving, and communication skills.
* Detail-oriented with a passion for process and accuracy.
* Proficient in Microsoft Office Suite.
* Quick learner, adaptable to new tools and technologies.
* Self-starter with the ability to work independently and in teams.
* Willing to travel domestically and internationally (2-4 times/year).
The target salary range is $55,000-$65,000 annually, with a comprehensive benefits package. Virtual Inc. fosters an inclusive culture focused on trust, respect, innovation, and teamwork.
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