Job Description Senior Fulfilment Lead Worcestershire | On-site | Full-Time £40,000 – £50,000 per annum Performance Bonuses About the Company Solis Recruitment is partnering with a high-growth global sporting goods marketplace that’s redefining the premium retail experience. Known for its exclusive partnerships and top-tier product offering, the business has built a loyal international customer base and holds the highest Trustpilot rating in its category. This is a unique opportunity to join a fast-scaling brand with a clear vision for global expansion. The company is looking for a high-performing fulfilment professional to lead operations from the ground up and play a key role in delivering exceptional customer experiences. About the Role We’re hiring a Senior Fulfilment Lead to take full ownership of the dispatch and logistics function. This is a hands-on role for someone who thrives under pressure, takes pride in precision, and is ready to lead from the front. You’ll be responsible for ensuring all orders are picked, packed, and dispatched accurately and on time. Initially, you’ll manage the fulfilment operation solo, with the opportunity to build and lead a team as the business grows. This role requires flexibility, including early starts, late finishes, and weekend work when needed. It’s ideal for someone who’s committed to going the extra mile and delivering excellence every time. Responsibilities and Duties Prepare, process, and dispatch customer orders to meet delivery deadlines Maintain high standards of quality, presentation, and security for all dispatched items Liaise with customer service, framing, and sales teams to resolve order issues quickly Support other departments (e.g. goods-in, framing) based on business needs Ensure fulfilment operations run smoothly during high-volume periods Contribute to process improvements and future team development About You To succeed in this role, you’ll need to be: A proven high-performer with solid experience in dispatch, picking, and packing Highly organised, detail-oriented, and proactive Comfortable working evenings and weekends when required Able to work independently and take full ownership of fulfilment operations A natural leader with the potential to build and manage a team Positive, driven, and committed to delivering high standards consistently Passionate about operational excellence and customer satisfaction Benefits Competitive salary performance bonuses Casual dress code Company pension Employee and store discounts Free on-site parking Regular company events On-site working in Worcestershire Culture Our client fosters a high-performance culture built on: Drive and Ambition Respect and Positivity Team First Mentality Ownership and Responsibility Feedback is Kindness Going the Extra Mile