Team Leader – EPOS System Support
Location: High Wycombe (Office-Based)
£40,000 + Bonus + Full Benefits Below
This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.
About the Role
We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.
You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.
Key Responsibilities
• Lead, support, and develop a Customer Solutions team (3 direct reports)
• Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
• Manage the full customer implementation pipeline from initial enquiry to go-live
• Work with internal teams to support user retention and customer satisfaction
• Deliver user health checks and training on new features
• Maintain project and performance trackers to support reporting and analysis
• Assist with product data management, application testing, and user communications
• Contribute to the continued growth of the EPOS platform and overall service offering
Skills & Experience
Personal Attributes:
• Natural leader with the ability to motivate and support a team
• Professional, friendly communicator with a strong customer-service focus
• Confident problem-solver with strong numerical and analytical skills
• Self-starter who drives results and supports collaborative team goals
• Highly organised with strong workload and time management skills
Professional Experience:
• Proficient with Windows 11, MS Office, and especially Excel
• Experience with EPOS systems and daily operational processes
• Background in team leadership and performance monitoring
• Experience in retail, hospitality, education, or similar operational environments
• Sales or lead management experience
Beneficial Experience (Not Essential):
• Application or IT support
• Small-business operational experience
• Familiarity with SQL
• Industry-specific product knowledge (training provided)
Benefits for the Team Leader – EPOS System Support position
• Company pension
• Employee benefits programme
• 4 weeks’ holiday plus bank holidays and birthday leave
• Performance-related bonus
• Private healthcare
• Access to discounted products for personal use
If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you