Complex Care Coordinator
Rochdale / Tameside / Burnley
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Competitive Salary (DOE)
Full Time | Permanent
Join a Growing Nurse-Led Complex Care Provider
At Complex Care Professionals Ltd, we're not your typical domiciliary care company.
We are a nurse-led organisation specialising in complex care, continuing healthcare, end-of-life care and fast-track support, helping people with complex health needs remain safely and independently in their own homes.
Working closely with Integrated Care Boards (ICBs), healthcare professionals and families, we deliver high-quality, person-centred care across the North West.
Due to continued growth, we are looking for an ambitious and organised Complex Care Coordinator to join our team.
If you're passionate about delivering outstanding care, thrive in a fast-paced environment and enjoy building strong relationships with both clients and care teams, we'd love to hear from you.
The Role
As a Complex Care Coordinator, you will play a vital role in ensuring our clients receive safe, effective and responsive care.
You will be responsible for coordinating care packages, supporting care staff and maintaining excellent communication with clients, families and healthcare professionals.
No two days are the same, and you'll be at the heart of our operation, helping us deliver exceptional care while supporting the continued growth of the business.
Key Responsibilities
* Coordinate new and existing care packages from referral through to service delivery
* Manage and optimise staff rotas, ensuring safe and effective staffing levels
* Respond to staff absence, emergencies and changing client needs
* Recruit, onboard and support care staff throughout their employment journey
* Liaise with clients, families, healthcare professionals, case managers and commissioners
* Support service quality, compliance and CQC standards
* Conduct staff supervisions, spot checks and performance reviews
* Build and maintain positive client relationships
* Support package mobilisation and service growth
* Participate in the on-call rota as required
About You
We're looking for someone who is:
Organised, proactive and solutions-focused
Experienced within domiciliary care coordination or a similar care management role
A confident communicator with excellent interpersonal skills
Able to manage multiple priorities in a fast-paced environment
Passionate about delivering outstanding person-centred care
Comfortable working independently and as part of a team
Experienced using electronic rostering systems (Access Planner experience desirable)
In possession of a full UK driving licence
Why Join Complex Care Professionals?
Work for a nurse-led organisation that genuinely values quality care
Be part of a growing and ambitious company making a difference across the North West
Opportunity to develop your career into senior coordination, management or operational roles
Ongoing training and professional development
Supportive and experienced leadership team
Company pension scheme
Blue Light Card eligibility
Employee discount scheme
Free parking
A role where your work has a direct impact on the lives of vulnerable people and their families
About Complex Care Professionals
Complex Care Professionals Ltd supports adults and children with a range of complex healthcare needs, working alongside NHS partners, Integrated Care Boards and healthcare professionals to deliver safe, compassionate and person-centred care. xsngvjr
We are proud to be a nurse-led provider committed to delivering exceptional outcomes for every individual we support.
If you're ready to join a company where quality, compassion and professionalism come first, we'd love to hear from you.