About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast‑growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started. We are part of Aldar, the UAE’s leading real‐estate developer, investor and manager. Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability and outstanding customer service.
About The Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on‑site marketing suites and show homes, spread across multiple developments within our portfolio. Based on‑site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey.
Your role will focus on providing a world‑class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market‑leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
* Progress sales from reservation to completion, liaising with buyers, solicitors and stakeholders.
* Build and nurture strong relationships with purchasers, delivering a bespoke service.
* Manage CRM systems to track interactions and milestones, ensuring smooth communication.
* Lead on all formal communication to customers during their journey including options and choices selections, pre‑completion correspondence and home demonstration appointments alongside the Customer Service Managers.
* Provide updates on build stages through newsletters and personalised communication.
* Organise and attend buyer‑focused events, offering a premium experience.
* Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
* Work closely with the Development Team to ensure we’re delivering customer‑focused schemes.
* Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience
* Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
* Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
* Detail‑Oriented: Ensures that customer information, documents and selections are accurately recorded and tracked.
* Time Management: Capable of prioritising tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
* Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
* Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What’s in it for you?
Ensuring you have a work‑life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
Benefits
* Competitive compensation package and discretionary bonus.
* Group Pension Scheme and Life Insurance.
* 25 days holiday plus bank holidays, including a holiday trading scheme and long‑service days.
Other Benefits
* Mobile phone allowance
* Dental cover
* Bupa Employee Assistance
* Virtual GP Service
* Salary sacrifice scheme for electric vehicles
* Cycle to Work
* Gym Membership corporate discounts
* Health Cash Plan
* Perkpal (shopping discounts)
* Tech Scheme
* Payroll Giving
* Free onsite gym (head office)
* Free breakfast and lunch (head office)
Our Commitment
Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.
London Square is proud to be an equal opportunities employer.
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