Overview
The successful candidate will deliver the intelligent customer function within the Regional Infrastructure Cell (RIC) Central of Headquarters Regional Command (HQ RC) by providing consolidated, informative regional reports on Firm Base and Soft Facilities Management works and service delivery performance. Performance should be measured and assured against the funded and agreed in-year programme and standards set out in the Army/DIO Command Infrastructure Delivery Plan (CIDP).
Responsibilities
* Contribute to the design, development, and continuous review of Hard and Soft Facilities Management standards across the region, informed by forward located Infrastructure staff
* Investigate and determine the cause of performance exceptions with forward located Infrastructure staff, Heads of Establishment (HoE) or their representatives, and Defence Infrastructure Organisation (DIO) or Reserve Forces and Cadet Association (RFCA) service delivery staff
* Integrate performance standard data and reports from Infrastructure staff forward located across the region, to enable submission of consolidated RIC performance management reports through Staff Officer Grade 1 (SO1) RIC to the Staff Officer Grade 2 (SO2) Performance Management within HQ RC
* Monitor and update the central Performance Issues register managed by SO2 Perf Mgt HQ RC by recording service delivery performance issues (ie late delivery, exceeds cost, not to standard) within the region, ensuring records are opened, populated and closed as appropriate
* Manage and update the Regional Infrastructure Risks Capability Impact (IRCI) and Infrastructure Issues Capability Impact (IICI) Registers, co-ordinating with HQ RC SO1 Risks to inform the National assessment
* Co-ordinate the assessment of the IRCI and IICI with other Authority Risks to inform the overall Risk Exposure
* Communicate infrastructure Performance Management Information to stakeholders, including forward located infrastructure staff
* Performance Management HQ RC, conducted in the following areas:
* Cross-check the monthly regional HFM compliance data provided by DIO, prior to each month’s Sub-Infrastructure Portfolio Progress Group (IPPG) meeting
* Cross-check the monthly regional SFM occurrence portal information provided by DIO, prior to each month’s Sub-IPPG meeting
* Monitor and report on, via DIO expenditure reports, the nature and volume of DIO’s delegated reactive maintenance expenditure
* Check on DIO’s Infrastructure Management System that works tasks have been raised against the correct funding sources
* Support SO2 Performance Management HQ RC in delivering the Performance Management communication plan
Regular travel including overnight stays across the region is required.
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
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