Overview
Hair Salon Manager role at Bamford Wellness Spa in the heart of the Cotswolds, based at Daylesford Farm. This is a full-time role (40 hours per week including weekends) with a salary of £42,000 per annum, dependant on experience, plus commission.
Responsibilities
* Leadership & Team Management: Lead, mentor, and develop two stylists, manage scheduling, cover, and workload; conduct regular performance reviews and provide coaching to maintain skill and service excellence.
* Operational Management: Oversee day-to-day salon operations and ensure smooth workflow across all 3 chairs; maintain inventory, stock levels, and retail merchandising; ensure compliance with health, safety, and hygiene standards.
* Client Experience & Service Quality: Deliver premium, 5-star service while working hands-on in styling and cutting; resolve client feedback or complaints promptly; drive client retention and repeat bookings through excellent service and upselling.
* Commercial Performance: Maximise appointment utilisation, upselling, and retail sales; monitor KPIs and contribute to reporting on salon performance; support marketing initiatives and promotions to attract new clients.
* Sustainability: Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
Qualifications
* Minimum 5 years’ senior stylist experience and ran a small salon business, including leadership of a small team.
* NVQ Level 3 (or equivalent) in Hairdressing. Proven track record of delivering both high-quality service and commercial results.
* Proven technical expertise and leadership capability.
* Strong communication, customer service, and coaching skills; commercially aware with a track record of driving revenue and productivity.
* Organised, proactive, and able to manage a small team effectively.
* Well-groomed, professional appearance.
Perks & Benefits
* Generous discounts on Bamford spa treatments and products, Daylesford farm shop products and cafes, and at our Cotswolds pubs, from day one.
* Volunteering Days: One paid day per year to volunteer with a charity of your choice.
* Private Medical: Subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
* Life Assurance: Cover up to a year of your annual salary.
* Mental Health Support: Employee Assistance Programme provides 24-hour support, seven days a week.
Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail Luxury Goods and Jewelry
#J-18808-Ljbffr