Salary: £40,000 - 45,000 per year Requirements: Minimum 4 years experience in a 2nd Line (or above) support environment Strong troubleshooting and analytical skills Good knowledge of server administration, networking and Microsoft cloud platforms Experience with virtualisation (VMware or Hyper-V) Understanding of security fundamentals (patching, endpoint protection, access control) Experience working within ITIL-style processes (incident, request, change management) Ability to communicate technical issues to non-technical users Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint (nice to have) Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.) (nice to have) Experience with Veeam Backup & Replication (nice to have) Knowledge of Linux, SQL or automation tools (nice to have) Experience with HaloITSM, NinjaOne or Confluence (nice to have) Relevant certifications (Microsoft, VMware, CompTIA etc.) (nice to have) Responsibilities: Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms Performing system health checks and reporting issues Carrying out approved configuration changes and maintenance Acting as an escalation point for complex service desk tickets Troubleshooting and resolving technical issues Escalating recurring or design-level issues with clear documentation Applying patching, security configurations and access controls Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials Assisting with audit preparation and documentation Supporting LAN, WAN and Wi-Fi environments Assisting with configuration of switches, firewalls and network devices Monitoring performance and highlighting capacity or reliability concerns Supporting Azure and virtual environments under senior guidance Provisioning systems using approved build standards Monitoring utilisation and identifying optimisation opportunities Supporting backup systems and disaster recovery solutions Participating in failover testing and documenting results Escalating risks or failures Working with internal teams and global IT functions Supporting vendor interactions and providing technical input Assisting with procurement and third-party support coordination Installing and maintaining hardware and software Ensuring systems are patched and up to date Maintaining documentation, knowledge base articles and procedures Identifying opportunities for improvement and automation Staying up to date with new technologies and best practices Technologies: Azure Cloud Confluence FortiGate Hardware Hyper-V Support ITIL LAN Linux Network SQL Security SharePoint VMware Veeam Windows Active Directory DevOps More: We offer a collaborative and structured IT environment where you can gain broad infrastructure exposure and work alongside senior engineers. This is an excellent opportunity for those looking to develop their cloud, networking, and security skills while being involved in various projects and improvements. Our role provides exposure to a wide range of technologies, including Azure, VMware ESXi, and Windows Server, making it ideal for someone eager to grow further into infrastructure and cloud engineering. last updated 14 week of 2026