At TTC Group we are the UK's leading provider of road safety education and our Driver Risk Management division is a fast-growing business, offering an innovative range of driver training and risk management solutions to large and small organisations throughout the UK with some very well-known brands subscribing to our app and training courses. As part of our growing team, you will play a key role within our Account Management team to serve as a point of contact for customers with queries about our CRM platform and products, providing first class support ensuring that data is handled with integrity and accuracy. The role: Maintaining and updating data in the CRM system to ensure accurate records of customer information Organising and updating customer databases that contain information such as contact details, purchase history, and preferences Ensure accurate and timely delivery of all processing requirements. Troubleshoot and resolve issues our customers face with our products and services, communicating with other departments as necessary Providing support internally and externally, contacting existing & potential clients in relation to their account Coordinating with other departments to ensure that customer requests are responded to in a timely manner Assist Account Managers in Providing support to customers by answering questions and resolving problems regarding products or services they have purchased from the company About you: Goal-oriented, with a deep knowledge of customer service best practices. Exceptional organisational skills and draw energy from being part of a team. Review and coordinate daily activities ensuring all aspects of the operation are covered. Ensure service level agreements and key performance indicators are met An attention to detail to ensure compliance with legal, health and safety obligations Why you'll love us: We are proud of what we do and how we do it, and that is all due to our talented and passionate teams. As a training organisation, practicing what we preach is incredibly important to us; by investing in personal development and encouraging people to be the best they can be, we have a positive and forward-looking workplace environment that will support you to thrive in work in addition to offering: Salary of £24,782 per annum Equity scheme in the companies performance Social working hours; Monday - Friday (9-5) Enhanced holiday allowance of 25 days plus bank holidays, increasing further with service Private medical/dental insurance Health and Wellbeing cash plan High Street Rewards Partner Electric vehicle Salary Sacrifice Scheme Volunteer day off Company events and social hours Life insurance Our pledge to you Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting career within a innovative and growing company with big plans. Exclusively You At TTC Group we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds and experiences. We are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. We are looking to hold interviews week commencing 16th June at out head office (TF1 6QJ) with start dates as soon as possible, so if you are interested in being a part of this exciting opportunity, please get in touch we would love to hear from you!