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Duration: 12 Months
French Native
What you’ll be doing...
Full-time role in client Connect EMEA Customer Support department, focused on delivering the best customer experience and service in a fast-growing environment. You will assist customers daily through troubleshooting hardware, installations, and our mobile/web platforms, keeping them updated via phone & email.
Essential job functions:
1. Become a technical expert of our SaaS platform and develop a deep understanding of fleet management;
2. Serve as a Technical Customer Support professional dealing with SaaS fleet management products;
3. Handle customer requests via calls & emails, managing cases end-to-end, including troubleshooting, analysis, resolution, escalation, and stakeholder communication;
4. Collaborate with other departments and interact with customers and vendors regularly;
5. Identify recurring issues, take action for quick resolution, and ensure high customer satisfaction.
What we’re looking for...
The ideal candidate is a Customer Support professional with good technical skills and a focus on customer satisfaction. The required skills include:
* Experience in a customer-facing role (mandatory)
* SaaS solutions experience (a plus)
* Experience with CRM & ERP systems, preferably Client and SAP (not mandatory)
* Strong communication and listening skills
* Good time management and prioritization skills
* Structured approach to tasks in demanding environments
* Methodical documentation skills
* Willingness to develop and seek opportunities for growth
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