We are very excited to be recruiting a Customer Services Administrator to work for a fast-paced business on the outskirts of Birmingham. The role of the Customer Services Administrator is to support an external sales team. The main duties will be: Ensure all orders and quotations received are entered into the SAP system accurately. Develop and upkeep tracking spreadsheets. Liaise with customers and suppliers regarding deliveries, lead times etc. Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected. Ensure all quotations are followed up when necessary. Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues. Follow all of the internal procedures set. Support the external sales team to develop new sales and customers. Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts. Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team. The ideal Sales Administrator will need the following: Good IT skills including word, excel, outlook and a willingness to learn. Previous experience in SAP is a preference but not essential. You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team