Are you a confident Collection Agent / Call Centre Agent who is a good communicator, quick on your feet, and motivated by results? Do you want a role where your conversations can lead to real impact and real rewards?
Were hiring Collection Agent / Call Centre Agent for a respected and growing business that works with some of the UKs largest retail, banking, and commercial brands. Youll be helping customers resolve overdue debts, setting up sustainable payment solutions, and supporting them on their path to financial recovery.
This is a role where communication, empathy, and resilience are key and where your ability to handle difficult conversations is truly valued.
As a Collection Agent / Call Centre Agent youll be making and receiving calls to recover outstanding debts. You will talk customers through their situation and agreeing payment plans, handling sensitive conversations with professionalism, empathy and care. You will be responsible for logging accurate information in customer databases and internal systems, working to targets in a supportive, open-plan contact centre whilst using clear processes to achieve consistent, ethical outcomes
As a Collection Agent / Call Centre Agent you will have;
Experience in collections, credit control, or call centre environments, you will have strong verbal and written communication skills, you will be comfortable working to targets and being rewarded for results. You will be confident in using multiple systems and technology, be calm under pressure and able to ask the right questions to solve problems. You will be resilient, empathetic, and professional in every customer interaction
Whats in it for you:
As a Collection Agent / Call Centre Agent you can expect a competitive basic salary from £23,810 per annum, monthly bonus based on performance realistic OTE £30,000+, welcoming and collaborative work environment, Hybrid working options (once performance standards are met), smart casual dress code, free parking, Employee Assistance Programme, Discounts, Christmas savings plans, Regular incentives and spot prizes, team celebration days and above all.. a great working environment in a company who genuinely care!
This is a full-time, permanent role based in Sheffield (S3), working 37.5 hours across shifts between 8am and 8pm, Monday to Friday.
Youll be part of a team that values people, performance, and progress and youll be supported to grow your skills from day one.
Ready to make your move as a Collection Agent / Call Centre Agent?
If this sounds like your kind of opportunity even if you dont meet every single requirement wed love to hear from you. Apply today and take the next step in your career.
Please note: A CCJ/DBS and background check will be conducted before employment.
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