Diagnostic Services Administrator
* Location: Remote
* Contract: Permanent Full Time
* Start Date: ASAP
* Salary: £26,000
About Us
RTN Mental Health Solutions and RTN Medical are leading providers of neurodevelopmental and mental health services across the UK. Our mission is to deliver compassionate, evidence-based assessments and care that make a genuine difference in people’s lives. We’re a fully remote, collaborative team working to improve access to high-quality diagnostic services for ADHD, ASD, and related conditions.
The Role
We’re looking for a Diagnostic Services Administrator to join our growing Diagnostic Administration team. This is a key role supporting the assessment and diagnostic process for individuals undergoing ADHD and ASD evaluations. You’ll be responsible for coordinating diagnostic assessments, managing client communications, and maintaining accurate clinical records - all while ensuring a smooth and supportive experience for clients and clinicians. This position is ideal for someone with strong organisational skills, excellent attention to detail, and a genuine interest in mental health and neurodevelopmental care.
Key Responsibilities
Assessment Coordination
* Coordinate ADHD and ASD diagnostic assessments from start to finish, ensuring a smooth and supportive experience for clients.
* Assign assessments to the appropriate Clinical Psychologist and monitor progress through to completion.
* Assist with the administration and scoring of standardised assessments under the supervision of qualified clinicians.
Administrative and Scheduling Support
* Manage scheduling, logistics, and communication for assessment appointments, reports, and follow-ups.
* Handle client and family enquiries with empathy, professionalism, and clear communication.
* Maintain up-to-date and confidential records in line with data protection and clinical governance standards.
Data and Reporting
* Support the collection, organisation, and analysis of assessment data to assist clinicians with diagnostic formulations.
* Ensure data accuracy and consistency across systems, reports, and documentation.
* Provide administrative support for audits, reporting, and quality assurance activities.
Team Collaboration
* Work closely with the multidisciplinary team, including psychologists, clinicians, and administrative staff.
* Communicate effectively to ensure efficient coordination of diagnostic services and a joined-up client experience.
* Contribute ideas for service improvement and help streamline internal processes.
About You
Essential:
* Psychology degree (Bachelor’s or Master’s) AND/OR extensive knowledge in reviewing clinical reports for ADHD and ASD.
* Previous experience in a mental health or diagnostic services setting.
* Strong administrative and organisational skills.
* Excellent communication and interpersonal abilities.
* Empathy and sensitivity when supporting individuals with ADHD and ASD.
* Confidence working collaboratively in a remote, multidisciplinary team.
* Attention to detail and ability to handle confidential information appropriately.
Desirable:
* Experience working specifically with ADHD and ASD assessments.
* Additional training or certification in neurodevelopmental assessment or support.
* Knowledge of relevant diagnostic tools and assessment techniques.
Why Join RTN?
* Be part of a passionate and supportive remote team.
* Contribute to meaningful work that improves access to mental health care.
* Opportunities for ongoing professional development and growth.
If this sounds like the right fit for you, we’d love to hear from you!