12 Month FTC (Full-time)
a global community of talented individuals working together towards a safer future. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive.
Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investment in digital assets.
As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with the confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.
The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.
The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.
Provide day-to-day support to the team, being a key contract for all matters related to the execution of the role.
Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays.
Be a key point of contact for the business to process contract amendments, customer terminations, contact and account amendments, add contract lines for invoicing.
When required support the business with internal/external audit requests.
As and when required support with system processes testing to aid the development of departmental processes and procedures.
Work to ensure that customers, both new and existing, receive an excellent on- boarding process, and then subsequently an excellent post-sales customer experience through the provision of a single contact point for query and issue resolution.
Ensure all data is processed in line with GDPR requirements and escalated to appropriate channels where required.
Document processes in Customer Operations team when needed and ensure process guides are kept up to date.
Good functional skills including excel, Microsoft etc
Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
Experience of working in a customer service/sales support environment.
If you don’t hear back from us within 10 days, please don’t be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.