Technical & Administration Supervisor
Location: Trafford Park, Manchester
Competitive Pay & Benefits
Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.
The Technical & Administration Supervisor role supports the Service Manager and ensures the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required.
This role offers a clear progression path into senior leadership within the group once the full scope of day‑to‑day operations has been mastered.
Key Responsibilities
* Handle incoming customer enquiries regarding collections, deliveries and job progress
* Place stock orders and source parts to meet engineer requirements
* Issue jobs and support engineering teams in the Service Manager’s absence
* Maintain holiday records and assist with basic HR administration
* Monitor workshop throughput and support workflow scheduling
* Arrange courier collections and deliveries to meet tight timeframes
* Produce quotations within KPI targets and follow up to convert into repair orders
* Support customers visiting the branch for drop‑offs and collections
* Oversee preparation of repaired items for dispatch
About You
* Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage
* Strong organisational skills with the ability to work under pressure and independently
* Excellent communication skills with high accuracy in data entry
* Confident with IT systems; Google Workspace experience beneficial
* Customer‑focused and able to build strong working relationships
* Able to travel internationally to group sites in Europe and the USA
What We Offer
* Competitive salary and benefits, including 25 days holiday a year plus bank holidays
* Contributory pension scheme
* Opportunities for flexible working
* Charity events – charity activities to raise funds and charity lunch meetings
* Fully supplied work clothes and PPE where required
* Employee Assistance Program and excellent working environment
* PERKBOX
* Free annual medical and flu vaccination
* Established, specialist engineering company with strong market reputation
* Clear long‑term career progression to senior leadership
* Varied, hands‑on role combining technical and administrative responsibilities
* Supportive team environment with a focus on service quality and continuous improvement
* Free onsite car parking
What’s next? If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration.
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