Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description
Customer Care Advisor
đź“Ť Bourne End, United Kingdom (3 days in the office, 2 from home)
đź•’ Full-Time, 37 hours per week | FTC Dec 31st 2026
đź’° Salary: Up to ÂŁ31,000 per annum
Benefits Package
* 25 days annual leave plus bank holidays
* Enhanced Pension Scheme
* Exclusive employee discounts and recognition programs
* Eye care and flu vouchers
* 24/7 virtual GP access and wellbeing services
* Refer a Friend rewards
* Private Medical Insurance (optional)
* Buy/Sell Annual Leave (optional)
* Group Income Protection (optional)
* Dental & Travel Insurance (optional)
* Group Life Assurance (optional)
* Critical Illness Cover (optional)
* Personal Computer & Car Leasing Schemes (optional)
* Cycle to Work Scheme (optional)
Ready to make a real difference – not just in your career, but for the planet?
We are looking for a dedicated Customer Care Advisor to be the voice of our customer service excellence.
Are you a natural communicator who thrives on solving problems and delighting customers? Do you enjoy being the first point of contact, turning challenges into solutions with empathy and professionalism?
It is an opportunity to develop your customer service expertise, work with a supportive team, and make a meaningful contribution to delivering world‑class support in the water treatment industry.
What will I be doing?
First-Line Customer Support
Be the first point of contact for customers via phone, email, live chat, and web.
Issue Resolution & Escalation
Troubleshoot customer queries efficiently, resolve issues where possible, and escalate complex cases to the appropriate teams while keeping customers informed throughout.
Data Management & Accuracy
Log and maintain accurate customer records, service requests, and interaction details to ensure seamless communication and follow‑up.
Technical Support & Service Coordination
Provide basic technical troubleshooting, register service requests, validate order details, and liaise with internal teams to ensure timely resolution.
Sales Support & Opportunity Identification
Identify potential sales opportunities and quotation requests during customer interactions, supporting business growth through proactive engagement.
Customer Advocacy
Act as the voice of the customer within Veolia, ensuring their needs and expectations are understood and met with professionalism and care.
Continuous Improvement
Contribute to service improvement initiatives by sharing customer feedback and collaborating with the team to enhance processes and customer satisfaction.
What you will bring to the role
We value attitude, communication skills, and a genuine passion for customer service as much as formal qualifications. The ideal candidate is enthusiastic about helping others and committed to delivering exceptional support.
Qualifications
* GCSE (or equivalent) in English and Maths
* Previous experience in customer service, call centre, sales support, or administration
* Excellent communication skills (written and verbal) with strong telephone manner
* Strong organisational skills with attention to detail and accuracy
* Problem‑solving ability – confident in assessing situations and selecting appropriate solutions
* Technical confidence – comfortable using Microsoft Office and Google Suite
* Team player who thrives in a collaborative, customer‑focused environment
* Empathetic and professional – able to remain calm under pressure and deliver first‑class service
Employee Benefits Package
We offer a comprehensive benefits package to support your well‑being, work‑life balance, and long‑term security.
25 days of annual leave, enhanced pension scheme, discounts, eye care and flu vouchers, wellbeing services, 24/7 virtual GP access, referral bonus, optional flexible benefits (private medical insurance, buy/sell leave, income protection, dental, travel, life assurance, critical illness cover, computer, car leasing, cycle to work).
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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