Join to apply for the Guest Operations Manager role at Hilton
Join to apply for the Guest Operations Manager role at Hilton
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. We, at the Hilton by Hilton Nuneaton, are really excited to announce that we are now recruiting for an ‘Operations Manager’ to join our team.
A WORLD OF REWARDS
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive Team Member’s areas
Offering a Competitive salary plus annual bonus structure
An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
As an Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service;)
* Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
* Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
* Respond to audits that are completed by the company to ensure continual improvement is achieved
* Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
* Comply and exceed hotel and company Service Standards
* Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
* Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
* Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
* Hold regular briefings and communication meetings with the HOD team
What are we looking for?
An Operations Manager serving Hilton brands, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
* A degree or diploma in Hotel Management or equivalent experience
* Strong commercial acumen, preferably with experience in Rooms Management / F&B service
* Experience in managing budgets, revenue proposals and forecasting results
* In-depth knowledge of the hotel / leisure / service sector
* Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
* Accountable and resilient
* Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Knowledge of the hotel property management systems
* Previous experience in the same or similar role
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.”
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
Work Locations
Hampton by Hilton Nuneaton
Schedule
Full-time
Brand
Hampton by Hilton
Job
Guest Services, Operations, and Front Office
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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