Technical Sales & Customer Services Assistant Market rate base salary subject to experience Location: Malvern Link Company Overview English Braids Ltd is a privately owned leading British manufacturer Since 1968. Our Ropes, Cords and Braids are manufactured at our production facility in Malvern, Worcestershire. English Braids Ltd is a trusted and respected global supplier to a diverse range of markets including Leisure Marine, Commercial Marine, Height Safety, Lifting & Industry, Small and Technical Cords. If you are looking to be part of an established, secure British manufacturing business of bespoke products and want to make an impact, we invite you to read on. Summary Reporting into the Head of Business Development, we are seeking a Technical Sales & Customer Services Assistant to deliver excellent customer service to develop new and existing customer accounts. This role will require the development of technical knowledge across the application of Ropes, Cords & Braids in our markets, dealing with new technical enquires through to close. The role focus will be 30% Proactive account management (develop sales skills), 30% Reactive new business management (quoting and follow up / develop technical skills), 20% Customer services – develop market knowledge, 20% Marketing support – build pipeline / network. Responsibilities of a Technical Sales & Customer Services Assistant: * First line for answering the in...