ServiceNow Technical Lead | Fully Remote (UK) | Up to £130k MCS Group is delighted to be exclusively partnered with a fast-growing US consulting and engineering firm as they grow their engineering presence across the UK. Our client delivers complex ServiceNow implementations for enterprise customers globally and is now hiring a hands-on Technical Lead to own ITOM delivery end to end. In this role you will get exposure to cutting-edge ServiceNow technologies, AI, automation, DevOps, observability, and cloud integrations - it's not just traditional ITSM work! What you'll be doing: Leading full ITOM implementations including Discovery, Service Mapping, Event Management and AIOps Hands-on development: business rules, client scripts, script includes, UI policies, ACLs Building third party integrations via REST, SOAP and mid servers Working directly with enterprise customers, owning delivery independently Getting exposure to AWS, GCP, Azure, Jenkins and modern CI/CD tooling alongside the platform What they're looking for: Deep, genuinely hands-on ServiceNow development experience Proven ITOM implementation ownership, ideally cloud-native Discovery and Service Mapping Strong JavaScript scripting skills, this is a keyboard role, not an oversight role Comfortable running multiple customer engagements simultaneously Based in the UK with the right to work The package: Base salary up to £130k dependant on experience Fully remote Unlimited paid time off Private healthcare, family leave, fitness subsidies This is a rare chance to join a US firm at the ground floor of its UK expansion with genuine input on how the practice grows. This is a great opportunity to work across a variety of client environments and solve diverse technical challenges. To find out more, apply now or contact Jordan Madden at MCS Group for a confidential discussion Skills: ServiceNow ITOM Discovery Service Mapping Event Management AIOps CMDB Benefits: Work From Home Unlimited Holidays Equity ADZN1_NI