Be part of our Customer Accounts Team (Accounts Receivable). Responsible for collecting income for all Council Departments (not including CTAX and Business Rates) for services delivered. Issuing a high volume of invoices daily, and carrying out daily reporting checks to ensure correct allocation of incoming payments.
Referring overdue accounts to external Enforcement agents or referring cases to Legal Services for recovery action at County Court.
Assisting Customers setting up repayment plans. Identifying customers struggling to pay invoices and referring them for Benefits Checks, and debt advice.
Raising Credit notes as requested by other council departments. Issuing customer refunds for overpaid accounts.
You will also assist in managing the Council's Deferred Payment Scheme in respect of Nursing and Residential Care fees. You will be responsible for arranging property valuations, calculating customer eligibility to the scheme, and submitting paperwork to our legal department to facilitate the completion of this process.
This post is suitable as a job share opportunity.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Chris Wilkinson (Income Services Operations Manager) at or on
Closing date: Sunday 19th October 2025 at 12 midnight
Interview date: TBC