Share this vacancy : Ref21391 Location 375 Kensington High Street - Management Suite, 381 Kensington High Street, London, W14 8QA Employment type Full-Time Working pattern Monday to Friday 0830 – 1700 Salary 38000 - 40000 Department Front of House Region Central London Closing date 05 / 01 / 2026 Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Resident Services Manager
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Resident Services Manager. This is an incredible career opportunity with a fantastic package.
Position
Resident Services Manager
Location
375 Kensington High Street, London, W14 8QA
Working Hours
Monday – Friday 0830 - 1700
Salary
£38,000 - £40,000 per annum (depending on experience)
Contract
A permanent position that offers stability and room for growth.
Why Rendall & Rittner
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
Time Off
Enjoy 20 days of holiday plus national holidays.
Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *
Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Development Details
This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking.
Key Responsibilities and Requirements
* Manage and coordinate the front-of-house team, ensuring effective delegation and delivery of day-to-day concierge services. Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
* Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
* Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
* Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
* Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
* Track and complete service requests, manage stock levels, and raise purchase requests as required.
* Carry out daily estate inspections and report defects, security issues and health and safety concerns.
* Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
* Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
* Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
* To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
* Monitor contractors working within the common areas, ensuring they log in / out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.
How to Apply
Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1"
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
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