We are currently looking for a Parts Advisors:Key Responsibilities:To assist the Dealer and Key Account Parts Support team, your main responsibilities will include:* Managing and processing back orders* Monitoring and following up on outstanding back orders* Providing advice on parts availability and pricing* Responding to dealer inquiries via ASiST* Handling inbound and outbound calls* Generating and completing back order reports* Investigating and addressing claims and return requests* Submitting pricing inquiries* Placing orders accurately and efficientlyQualifications & Requirements:* Strong organizational and time management skills* Excellent communication skills, both verbal and written* Proficiency in Microsoft Office, particularly Excel* Fluency in English (written and spoken); additional languages are a plus but not required* Familiarity with the agricultural industry is advantageous, though not essential* Ability to prioritize tasks effectively and manage competing deadlines* Familiarity with relevant software applications* Collaborative team player, committed to contributing positively to team culture and enhancing the brand image* Self-motivated, proactive, and dedicated to improving dealer satisfaction* Ability to handle stress and work effectively under pressure* Strong punctuality and time management* Willingness to travel (up to 20% of the year)* Comfortable with public speaking and presenting when necessaryBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people