Quality Assurance Coordinator - Reactive Lead
Join to apply for the Quality Assurance Coordinator - Reactive Lead role at Mitie Cleaning & Hygiene Services
Quality Assurance Coordinator - Reactive Lead
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Join to apply for the Quality Assurance Coordinator - Reactive Lead role at Mitie Cleaning & Hygiene Services
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Better places, thriving communities.
Job title: Quality Assurance Coordinator – Reactive Lead
Job title: Quality Assurance Coordinator – Reactive Lead
Location: BMW - Oxford - Cowley
Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!
Key Responsibilities Will Include
* Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
* Required to fulfil operational KPI's as indicated on the SLA scorecard
* Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
* Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA's are met
* Record and keep logs of remedial work and trends
* Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client
* Route cause analysis of day to day issue for continuous improvement of processes and data
* Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
* Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works
* Report/escalate to Management regarding all Reactive works in jeopardy
* To attend/host Operational ticket management review calls/meetings
* To carryout duties to comply with account compliance/auditing requirements
Skills & Behaviours
* Excellent communication / customer services
* Microsoft Office skills
* Ideal to have basic knowledge/understanding of using a CAFM system
* Ability to solve problems positively
* Proactive and solutions driven
* Team player and accountable
#MISCM
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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