Job Description
Position: Remedial Coordinator / EstimatorLocation: CardiffSalary: £30k - £40k depending on experienceThe Company: Smoke control specialistsThe Role: * The Remedial Co-Ordinator will work as a key member within the HQ * You will be responsible for preparing and submitting remedial/repairs work quotations following receipt of the Service Engineer’s site visit reports. * The Remedial Co-Ordinator will ensure that all quotes are produced in a timely manner and are followed-up accordingly, and all materials, labour and plant are organised efficiently. * You will have a good level of technical understanding and attention to detail that will enable you to understand and support all remedial and small works delivered by the service team. * Obtaining prices and quotes from suppliers or internal departments to prepare quotes. * Follow up on the status and progress of the quote with the customers. * Convert successful quotes into live jobs and manage delivery of work. * Procurement of all materials, plant and scheduling of labour requirements for fulfillment of work order. * Monitor service enquiries and aid customers as required. * Arrange call out assistance. * Site attendance may be required to support the management of larger remedial works. * Covering other team member absences.Requirements: * Understanding of mechanical/electrical systems. * Ability to review engineer’s site reports, and to produce into quotations ready for submittal to their client’s. * Ability to review customers’ enquiries and develop with support of technical colleagues. * An ability to learn, retain legislative information and identify potential legislative system issues would be advantageous. * An ability to problem solve, think outside of the box and provide thorough solutions. * You will have a methodical and practical attitude, and good attention to detail. * Candidates will be required to have excellent communication skills, both verbal and written. * Willing to travel when necessary. * Always aims to deliver great customer service, but you are not afraid to say ‘No’ when needed * Be passionate about buildings and love working with people. * Valid UK Driving License. * Computer literate with knowledge of Microsoft Office. * Previous experience of supply chain and customer management software. * Ability to follow procedures and instructions. * Excellent customer service and teamwork. * Excellent oral and written communication skills
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