Job Description Are you passionate about delivering outstanding service and solving problems before they become roadblocks? As a Client Services Administrator, you’ll play a vital role in supporting our ADIs and internal teams, ensuring a seamless experience for our learners. Your mission will be to protect the customer journey by swiftly resolving internal issues that could disrupt bookings or hinder a student’s progress. By collaborating with multiple departments and tackling complex challenges, you’ll help maintain the high standards of service our customers expect and deserve. Job Requirements Clear Communicator: Strong verbal and written communication skills, adaptable to suit diverse customer needs. Problem-Solver: Quick, logical thinker with a proactive approach to resolving queries. Empathetic and Positive: Able to address customer concerns with empathy and a helpful attitude. Demonstrated ability in phone etiquette and customer support Organised and Multitasking: Skilled at handling multiple systems and ongoing interactions. Team-Oriented: Collaborative, with a strong work ethic to meet targets and maintain high standards. Job Responsibilities Support the ADIN team with queries from driving instructors and students alike. Collaborate with internal departments (e.g., Sales, ADIN, Cex) to resolve complex issues and escalate when necessary. Provide administrative support to business by assisting with ad-hoc tasks as needed. Deliver exceptional customer service, ensuring professionalism, empathy, and efficiency when handling inquiries Coordinate lesson bookings, adjustments, cancellations, and rescheduling promptly. Liaise closely with driving instructors to ensure timely delivery of lessons. Communicate changes or special requests from students promptly to instructors. Maintain accurate and real-time records of instructor schedules and availabilities. Proactively identify booking-related issues, providing timely solutions. Handle complaints professionally, escalating issues when required. Maintain accurate documentation for compliance and internal auditing purposes. Participate in meetings or training sessions to enhance service quality and administrative efficiency. Job Benefits Salary of £24,100 per annum 37.5 hour week with hybrid work of 3 days in the office and 2 at home Holidays: 25 days per calendar year (plus public holidays) Holiday Purchase Scheme: Option to buy up to 5 additional days and carry over unused leave Birthday Off: Enjoy a day off on your birthday Enhanced Maternity & Paternity Leave: Enhanced leave and pay Pension Scheme: Company pension contributions Life Assurance: Coverage of 4x your basic salary SmartHealth GP Service: Access to online/telephone GP consultations and referral services Employee Assistance Program: Free counseling sessions and support Perkbox Benefits Platform: Discounts on wellbeing services, gym memberships, and retail vouchers Cycle to Work Scheme: Save on a new bike while commuting sustainably Tech & Home Scheme