Our office was established in 2022 and our mission is to brighten the lives of our clients giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.Job Description
* Support care consultations, service reviews and completing client support plans.
* Conduct staff supervisions and client QA's.
* Create, update and audit client care plans and assist with digital care planning.
* Maintain accurate client and Care Professional records on Home Instead software and People Planner.
* Conduct client and Care Professional introductions.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Carry out client reviews and action these accordingly.
* Support and mentor Care Professionals.
* Provide support to the Client Experience team.
* Maintain regular contact with clients and Care Professionals.
* Any other duties as directed by your line manager.
* Participate in on-call duties as required.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Carry out any other duties deemed necessary for the successful operation of the business.
Level 3 NVQ in Health and Social Care or equivalent.
* Experience in the care sector delivering a wide range of personal care services.
* Experience of working with digital MAR and medication in a supervisory role.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must be confident to use care management technology including providing support and training to Care Professionals.
* Must understand the importance of confidentiality working within current legislation.
* Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
* Must have full driving licence and means of transport if required within the territory to visit clients.
* Be organised and flexible to meet the needs of the business.
#J-18808-Ljbffr