Job Description
Who we are looking for
A Software Product Development Manager, who will shape the vision of your product, set and deliver new and enhanced software to our Members sites, driving forward our plans to be the industry leader.
In this pivotal role, you will be responsible for leading the development and enhancement of the Members platform, ensuring it meets the evolving needs of our users while aligning with our strategic objectives.
You will collaborate closely with cross functional operational teams to drive the product vision, in addition to exploring your own ideas on how to enhance the platform. You will leverage your expertise in software development product management, providing clear direction for developers to oversee the entire product lifecycle, from ideation through to launch and beyond.
It is an exciting time to be a part of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
* Experience working within product management.
* Experience on customer facing digital products.
* Demonstrable experience of product launches and continuous improvement that achieves Business objectives.
* Experience in delivering mobile application related products and services.
* Strong understanding of product lifecycles with a drive to understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Strategic thinking and the ability to translate Business goals into achievable product plans.
* Comfortable working in a fast-paced environment, multi-tasking and working with change.
* Knowledge and understanding of customer account management and the gambling industry.
Main Responsibilities
* Conducting comprehensive market research, competitor analysis and customer trend analysis, using both internal and external data sources to inform product decisions.
* Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company’s overarching objectives and vision.
* Leading the end-to-end product development lifecycle, from ideation through to launch, ensuring alignment with user needs and Business goals.
* Producing effective product requirements and provide real-time consultancy to development teams, enabling timely and efficient delivery of high quality solutions.
* Prioritising and managing your workload effectively, regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives.
* Focusing on delivering exceptional customer experiences.
* Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI’s to measure success and drive performance.
* Building and maintaining strong relationships with stakeholders across the Company, to ensure alignment on product initiatives and to address diverse needs effectively.
* Challenging assumptions, requirements and decisions constructively to foster innovation and drive the department forward.
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