Company description:
Application Support Engineer
Job description:
Uniting whats next in traffic
Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic. Yunex Traffic are looking to expand the product support team with an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT.
Responsibilities
Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications
Investigate, own, and resolve customer incidents in line with SLAs
Test and raise software defects, managing customer communication throughout the incident lifecycle
Support project activities, including occasional out-of-hours work
Develop and maintain monitoring tools and alerting systems for 24/7 support
Manage and progress system and application upgrades
Assist with internal and external communications on incident progress, understanding risk and impact
Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy
Maintain interna...