What is the job role?
We are looking for an enthusiastic team player and a great communicator to join our service.
You will be responsible for dealing with applications for school places and travel passes. You will have the ability to understand, interpret and explain complex statutory guidelines to parents, school staff, and other education colleagues. You will have strong IT skills, showing accuracy and a great eye for detail.
This role is fixed-term for 12 months to cover maternity leave.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
You will have strong IT skills, preferably with experience of Capita ONE or similar admissions software. Working with parents and schools in this customer service role you will need:
1. Good communication and interpersonal skills
2. Ability to work in a pressurised environment, meeting deadlines and managing time effectively
3. A flexible and positive approach to teamwork
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
4. Members of the Armed Forces and veterans
5. Are currently in care or have previously been in care
6. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: 29 September
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.