About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage. Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages. Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions. Authorise Payments: Approve claims payments based on assessments and company policies. Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process. Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified. Fraud Detection: Identify and escalate any potential fraudulent claims. Complaint Resolution: Address any disputes or appeals, ensuring issues are resolved professionally and in a timely manner. What We’re L...