Sales Operations Project Manager
As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
Company | Arrow Electronics
Sales Operations Project Manager
Reporting to the EMEA Sales Operations Manager, this role will focus in the timely and successful implementation of new complex customer and company engagements.
The role requires the individual to take a lead role in advising the strategic sales teams in how to match our systemic capability with the customer and internal owners need.
Once the customer or internal owner(s) is aligned to a solution, then to take the lead role in process definition and project planning to meet the desired implementation timelines, in order that our strategic sales personnel can remain as externally-focused as possible.
This role is a major cog in the wheel that will bedriving Arrow towards the long-term market-share objectives.
Manage & Execute complex projects related to Special (Exec) Assignments, Customer Specific (Segregated Supply), Company Acquisitions & Merge, Change Management, execution of the Strategy, Organizational Changes in order to get things done.
• Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Manage staff including personnel development, hiring, training, etc. May oversee customer quotes activities in line with customer specific strategies, quoting processes, and order management to obtain efficiency and following rules & guidelines.
Project management
• Depth of Oracle knowledge in SWB from sales and asset
• Internal & External Commercial awareness
• Ability to work and communicate with executive level.
• Sales (daily) - including executives
• Asset (as required)
• Trade compliance (as required)
• Legal (as required)
• Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Full time
Business Support