Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice, and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver excellent administrative support and customer service to Court users, Judiciary, Local Authorities and Management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of Criminal, Civil and Family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Our National Services manage centralised administrative and contact functions (telephone helpdesks) in HMCTS, and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Your team will be responsible for the processing of appeals made against Local Authority decisions, which have been sent to the Special Educational Needs Tribunals (SEND) for children and young people between the ages of 0 – 25.
You will ensure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you’ll recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success.
Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer‑focussed environment.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational and prioritisation skills.
Occasional travel to other courts. For this post, occasional travel to other National Services sites may be required.
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