ESMU Project & Commercial Coordinato Location: Cheltenham, UK Benefits: (UK only) 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Share scheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles. Role Overview: Reporting to the ESMU Engineering Team Leader the Project & Commercial Coordinator plays a key role in manufactured solutions with a strong emphasis on commercial performance. This includes ensuring accurate documentation, timely delivery, scheduling and clear communication with internal and external teams and clients. The role supports profitability and compliance while maintaining high standards of service and collaborating with ESMU customers. Your objectives and responsibilities will focus on: Provide project support across scheduling, documentation and supply chain including subcontract management to optimise customer service performance. Support generation and distribution of bespoke packaged system documentation packs that contain, D of C, parts lists, test reports, engineering specification standards manuals, essential safety requirements, systems specifications, technical files etc. Communicate with internal and external suppliers to ensure that all products included in bespoke packaged systems are compliant with the necessary supporting documentation for offering. Liaise with ESMU Quality Engineer, Compliance & Quality Manager and quality team where applicable to ensure all bespoke packaged systems are signed off and approved for completion in line with company procedural documentation. Support to action Internal Failure (NCR) and associated Field Failure (FFR) complaints and issues via the Fusion Product Life Cycle (PLM) system, including dispositions, investigations and timely reporting. Including decisive decisions attributed to remedial, containment and solutions. Lead and participate in projects and continuous improvement activities to enhance end-to-end ESMU processes. Assist associates/operating companies in the UK and overseas as required to accommodate requests related to technical documentation, scheduling and escalations. Process ownership, management and maintenance of technical documentation templates to ensure compliance for all ESMU product ranges. Print product nameplates and manage printer cartridge stock levels. Develop and support engineering projects including scheduling. Collaborate with suppliers and logistics to review, approve and maintain 3.1 material certificates within the PLM system, resolve any issues encounter with relevant parties internal or external. Process control and support to compile 3.1 material certificate documentation for standard product and bespoke packages systems where applicable. Deliver planned performance levels in accordance with agreed departmental key performance indicators (KPI). Active involvement to resolve internal and external issues to ensure quality, compliant product is delivered in line with customer service metrics. Actively engage with business and departmental continuous improvement initiatives. Adhere to company policies. To be successful in this role you will demonstrate… Company Core Values at all times Experience with administrative operations. An understanding of project management Experience in Lean, Six Sigma and Agile manufacturing techniques. An understanding of project management Excellent interpersonal skills – able to build constructive and positive relationships across the business at all levels. Excellent communication skills both written and verbal. Personal resilience, ability to perform whilst under pressure – work to deadlines and managing conflicting priorities. Influencing and persuading. Delivery focused. Strong computer literacy inc. MS Office. Analytical/methodical problem solver. The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra. Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.