Job Description
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You'll provide high-level service throughout the shop, from initiating conversations to assisting at the cash desk, fitting rooms, and shop floor. Your responsibilities include:
* Providing exceptional customer service at every turn.
* Processing deliveries and replenishing stock.
* Merchandising the latest garments on the shop floor.
* Guiding customers through their journey with warmth and enthusiasm.
Previous experience in customer service and familiarity with fabrics are nice to have but not mandatory.
Qualifications
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Responsive to changing priorities and customer requests.
* Action-oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* English language skills.
* Understanding of store operations & customer service skills from previous retail experience (preferred but not mandatory).
* Confident in offering customers advice on fashion trends, materials, sizing, etc.
Additional Information
This is a part-time position with a contract of 20 hours a week.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&MI Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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